Return and Exchanges Policy

Returns and Exchanges Policy

Thank you for shopping at Ribefy store. This Returns and Exchanges Policy outlines the terms and conditions for returning or exchanging products purchased through our website [www.ribefy.com], the 'Ribefy website'.

1. Return Eligibility

a. To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.
  • The return or exchange request must be submitted within 7 to 14 days of receiving the product.
  • Personalized or custom-made items are not eligible for return or exchange unless they are defective or damaged upon arrival.

2. Return Process

a. To initiate a return or exchange, please contact us at [ribefy@gmail.com] to request a return authorization (RA) number and instructions for returning the item.

b. Once your return request is approved, you will be provided with an RA number and the address for returning the item.

c. Please securely package the item in its original packaging and include the RA number on the package.

d. You are responsible for the cost of return shipping unless the return is due to our error or a defective/damaged product.

3. Refunds

a. Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

b. If approved, the refund will be processed to the original payment method used for the purchase, excluding any shipping charges, within 3 business days.

c. Refunds may take additional time to appear in your account depending on your bank or credit card provider.

4. Exchanges

a. If you would like to exchange an item for a different size, color, or product, please contact us to request an exchange authorization (EA) number.

b. Follow the same return process outlined above, indicating that you are requesting an exchange. Once we receive your returned item, we will process the exchange and ship the replacement product to you.

5. Damaged or Defective Items

a. If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect. We will arrange for a replacement or refund as appropriate.

6. Contact Information

If you have any questions or concerns about our returns and exchanges policy, please contact us at [ribefy@gmail.com].